Question 1

How much protein does NEOH contain?

Accepted Answer

Chocolate & Raspberry: 7g per bar (30g).
nCocos: 6.3g per bar (30g).

Question 2

How much fat does NEOH contain?

Accepted Answer

Chocolate & Raspberry: 4g per bar (30g).
nCocos: 5g per bar (30g).

Question 3

How much fiber does NEOH contain?

Accepted Answer

Chocolate & Raspberry: 3g per bar (30g).
nCocos: 1,9g per bar (30g).

Question 4

How heavy is a NEOH?

Accepted Answer

One NEOH weighs 30g.

Question 5

Which sweeteners do you use?

Accepted Answer

We use erythritol, xylitol and a little maltitol (2g)

Question 6

Are sweeteners worse than sugar?

Accepted Answer

There is clear evidence that sugar is linked to 75% of all diseases and directly linked to 180,000 deaths per year. As far as sweeteners are concerned, there has been no proven death to date. According to the ADI value, you could eat 120 bars a day for a lifetime without any negative effects. Moreover, some sweeteners are even found in nature. Erythritol, for example, is found in berries, mushrooms and cheese.

Question 7

Does NEOH use aspartame?

Accepted Answer

No, we don't use aspartame.

Question 8

Does NEOH have an effect on blood sugar levels?

Accepted Answer

NEOH has only 3g of net carbohydrates per bar and only these have an effect on the blood sugar level. The remaining carbohydrates are empty and are not absorbed and excreted by the body. The fiber in NEOH also ensures that the carbohydrates arrive more slowly in the blood. NEOH therefore has only a minimal influence on the blood sugar level. You can find further information at: https://www.neoh.com/at-de/netcarbs

Question 9

How many carbohydrates does NEOH have?

Accepted Answer

NEOH has a total of 12g carbohydrates per bar. However, an NEOH has only 3g net carbohydrates. Only these have an influence on the blood sugar level. The remaining carbohydrates are empty and are not absorbed and excreted by the body. You can find further information at: https://www.neoh.com/at-de/netcarbs

Question 10

Does polydextrose affect the blood sugar level?

Accepted Answer

Polydextrose in itself is a fibre. Fibre has no influence on the blood sugar level. On the contrary: Dietary fibres ensure that carbohydrates enter the bloodstream more slowly and therefore have less influence on the blood sugar level. Fibre is therefore not only neutral, but also has a blood sugar-lowering effect according to the FDA and EU Commission.

Question 11

Why does NEOH have 1g of sugar? Why not 0g sugar?

Accepted Answer

We use some whey powder to make NEOH more protein-rich. The 1g of sugar comes together by using the whey powder.

Question 12

Is NEOH vegan?

Accepted Answer

By using whey powder, NEOH is unfortunately not vegan but vegetarian. But we are currently working on a vegan version.

Question 13

Is NEOH vegetarian?

Accepted Answer

Question 14

Do you use refined sugar?

Accepted Answer

We do not add refined sugar to our CrossBars.

Question 15

Why do you not use coconut blossom sugar, dates or honey for sweetening?

Accepted Answer

Coconut blossom sugar, dates and honey affect the blood sugar level more drastically than the sweeteners we use. For this reason these 3 ingredients are not an option for us.

Question 16

Is sucralose bad for my gut flora?

Accepted Answer

With the amount of sucralose found in an NEOH, you would have to eat 120 bars per day (!!!) for years to prove an effect in your intestinal flora.

Question 17

Which soya do you use?

Accepted Answer

We use soy protein isolate in our CrossBars. Unlike native soya, soy protein isolate has no effect on hormone levels and is also compatible with a ketogenic diet.

Question 18

What is the chemical score of NEOH?

Accepted Answer

NEOH has a chemical score of 110. In comparison: one egg has 100.

Question 19

What protein sources do you use?

Accepted Answer

We use whey, soy protein isolate, peas and cocoa protein.

Question 20

Do you use soy protein isolate or native soy?

Accepted Answer

We use high quality soy protein isolate to produce the best biological protein value.

Question 21

How high quality is your protein blend?

Accepted Answer

We have a chemical score over 110!! That's way more than average "high quality" protein bars.

We had this result tested in a German laboratory SYNLAB Analytics & Services Germany GmbH. Here again the result: here

Question 22

Track your NEOH order!

Accepted Answer

When the order is shipped, you will automatically receive an email with the tracking number.

Question 23

How does shipping work with NEOH?

Accepted Answer

After an order has been placed, a confirmation email is sent. When the order is shipped, you will receive a tracking number by email.

Question 24

How long does shipping take?

Accepted Answer

Austria and Germany: 2-4 working days.
nThe ordered items will be delivered within 2-6 working days in Europe and within 15 working days in all other parts of the world.

Question 25

Which shipping company is used for shipping?

Accepted Answer

Currently we ship with DHL in Germany and DPD in Austria.

Question 26

How much does the shipping cost?

Accepted Answer

Free of charge for purchases of EUR 15 or more in DE/AT.
nFor purchases below EUR 15 in DE/AT only EUR 2,--
nInternational shipping: For orders outside DE/AT: EUR 10,--

Question 27

Do I have to pay customs?

Accepted Answer

We ship from Europe. Neoh.com is not responsible for any customs duties or any other fees that may be incurred.

Question 28

Can I place an express order?

Accepted Answer

No, this is unfortunately not possible at this time.

Question 29

I have in my package an article that I did not order at all. What can I do?

Accepted Answer

Send an email to support@neoh.com.

Question 30

How can I pick up my parcel in the parcel shop?

Accepted Answer

There will be an email notification with the exact location of the pickup from our shipping service provider.

Question 31

How can I change my address?

Accepted Answer

Please contact us at support@neoh.com by 2 hours after receipt of your order. For a wrong address the customer has to pay the shipping costs.

Question 32

I have questions, who can I turn to?

Accepted Answer

Contact us at any time at support@neoh.com .

Question 33

Returns

Accepted Answer

30 days right of return if the package has not been opened.

HOW TO:

1) Email to retouren@neoh.com with the following information: Copy of invoice or copy of order confirmation.

2) Send the package back to the following address:
nNEOH Büro Waldviertel
nKreuzfeldsiedlung 262
n3871 Altnagelberg
nAustria

3) Please indicate sender (same name as on invoice or order confirmation)

Please note the following: We do not charge shipping costs over 15 EUR. The shipping of the return must be organized by yourself.

Question 34

What payment options are available?

Accepted Answer

Paypal, Kreditkarten (Amex, Mastercard, Visa), Apple Pay, Klarna

Question 35

How do I receive an invoice?

Accepted Answer

This comes by e-mail in the form of a link, directly after the order.

Question 36

How can I return my order?

Accepted Answer

support@neoh.com

Question 37

Do you ship with a tracking number?

Accepted Answer

Yes, once your order is shipped, you will receive an email with a tracking ID to track the delivery.

Question 38

How can I cancel my order?

Accepted Answer

Per right of revocation

Question 39

How can I change my address?

Accepted Answer

Write an email to support@neoh.com within 2 hours after you placed your order.

Question 40

How can I create a customer account?

Accepted Answer

Unfortunately we do not offer this service at the moment.

Question 41

Is NEOH suitable for diabetics?

Accepted Answer

Yes, NEOH is suitable for diabetics because our bars have a minimal effect on blood sugar levels. You are welcome to measure the influence on your blood sugar level with a measuring device after snacking at home. However, to be on the safe side, we still recommend that you discuss this with your doctor. You can find more information about blood glucose and NEOH on our website.

Question 42

Is NEOH keto-friendly?

Accepted Answer

Yeah, NEOH is keto-friendly. An NEOH only has 3 grams of net carbohydrates. Only these have an effect on blood sugar levels. The remaining carbohydrates are empty and are not absorbed and excreted by the body. You can find more information under: https://www.neoh.com/at-de/netcarbs

Question 43

Can I consume sweeteners during a ketogenic diet?

Accepted Answer

Since NEOH has only 3g net carbohydrates, the amount of sweeteners used in NEOH is suitable for your ketogenic diet.

Question 44

Can I lose weight with NEOH?

Accepted Answer

If you consume more calories than you consume, you will certainly lose weight. If the opposite is true, NEOH will unfortunately not help you lose weight. NEOH can be integrated into a diet with 1g sugar and only 98 kcal per bar.

Question 45

How many Weight Watchers smart points does NEOH have?

Accepted Answer

One NEOH bar equals to 3 WW SmartPoints.

Question 46

What does Netcarbs mean?

Accepted Answer

Net carbs are those carbohydrates that have an influence on the blood sugar level. The remaining part (complex carbohydrates) is not absorbed by the body and is then excreted. NEOH e.g. has 12g carbohydrates. 3g of these are net carbs. Only this part has an influence on the blood sugar level, the rest is excreted. With only 3g of net carbs, NEOH has only a minimal influence on the blood sugar level and can therefore be consumed during a ketogenic diet and as a diabetic. However, if you are a diabetic and are unsure of your diet, we recommend that you consult your doctor before consumption.

Question 47

How do I count net carbs?

Accepted Answer

To calculate net carbohydrates, everything that does not arrive in the blood as glucose must be subtracted from the calories. This leaves the carbohydrates:

Specifically, for NEOH, this is what it looks like: (In general: 1g fat = 9kcal, 1g protein = 4kcal, 1g fiber = 2kcal, 1g net carbohydrate = 4kcal)

Total calories NEOH: 98kcal

- Calories from fat: 36,4kcal

- Calories from protein: 30kcal

- Calories from dietary fibre: 6kcal

- Calories from glycerine: 9.8kcal

= 15.8kcal from net carbohydrates

15.8 kcal divided by 4kcal/g net carbohydrates = 3.95g net carbohydrates

You can find further information here: https://www.neoh.com/at-de/netcarbs

Question 48

Where can I buy NEOH?

Accepted Answer

NEOH ist bei folgenden Partnern erhältlich:

AT: SPAR, Metro, OMV, Eni, Selecta, FitOne, Malu, CrossZone

DE: REWE, Müller, Sportnahrung.de, Vitafy, AMAZON

CH: k kiosk

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