Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase on neoh.com (the “Site”).
SECTION 1 - PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
If you want to find out which cookies are stored in your browser or want to change or delete cookie settings, you can find this in your browser settings:
Chrome: Delete, activate and manage cookies in Chrome
Safari: Manage cookies and website data with Safari
Firefox: Delete cookies to remove data that websites have placed on your computer
Internet Explorer: Delete and manage cookies
Microsoft Edge: Delete and manage cookies
For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
The following cookies are used by Google Analytics:
Name: _ga
Value: 2.1326744211.152211110227-5
Purpose: By default, analytics.js uses the _ga cookie to store the user ID. Basically, it is used to differentiate between website visitors.
Expiration date: after 2 years
Name: _gid
Value: 2.1687193234.152211110227-1
Purpose: The cookie is also used to differentiate between website visitors
Expiry date: after 24 hours
Name: _gat_gtag_UA_
Value: 1
Purpose: Used to lower the request rate. If Google Analytics is provided through the Google Tag Manager, this cookie is named _dc_gtm_ .
Expiration date: after 1 minute
Name: AMP_TOKEN
Value: not specified
Purpose: The cookie has a token with which a user ID can be retrieved from the AMP Client ID Service. Other possible values indicate a logoff, a request or an error.
Expiration date: after 30 seconds up to one year
Name: __utma
Value: 1564498958.1564498958.1564498958.1
Purpose: With this cookie you can track your behavior on the site and measure its performance. The cookie is updated each time information is sent to Google Analytics.
Expiration date: after 2 years
Name: __utmt
Value: 1
Purpose: The cookie is used like _gat_gtag_UA_ to throttle the request rate.
Expiration date: after 10 minutes
Name: __utmb
Value: 3.10.1564498958
Purpose: This cookie is used to determine new sessions. It is updated every time new data or information is sent to Google Analytics.
Expiration date: after 30 minutes
Name: __utmc
Value: 167421564
Purpose: This cookie is used to establish new sessions for returning visitors. This is a session cookie and is only stored until you close the browser.
Expiration date: After closing the browser
Name: __utmz
Value: m|utmccn=(referral)|utmcmd=referral|utmcct=/
Purpose: The cookie is used to identify the source of traffic to our website. This means that the cookie stores where you came to our website from. This could have been another site or an advertising campaign.
Expiration date: after 6 months
Name: __utmv
Value: not specified
Purpose: The cookie is used to store user-defined user data. It is always updated when information is sent to Google Analytics.
Expiration date: after 2 years
Note: We cannot claim completeness. Which cookies are set in an individual case depends on the embedded functions and their use by the provider.
The following cookies are used by Google AdSense:
Name: uid
Value: 891269189211110227-0
Purpose: The cookie is stored under the domain adform.net. It provides a uniquely assigned, machine-generated user ID and collects data about activity on our website.
Expiration date: after 2 months
Name: C
Value: 1
Purpose: This cookie identifies whether your browser accepts cookies. The cookie is stored under the domain track.adform.net.
Expiration date: after 1 month
Name: cid
Value: 8912691894970695056,0,0,0
Purpose: This cookie is stored under the domain track.adform.net, stands for client ID and is used to improve the advertising for you. It can deliver more relevant advertising to the visitor and helps improve campaign performance reports.
Expiration date: after 2 months
Name: IDE
Value: zOtj4TWxwbFDjaATZ2TzNaQmxrU211110227-3
Purpose: The cookie is stored under the domain doubkeklick.net. It is used to register your actions after the ad or after clicking the ad. This allows us to measure how well an ad is received by our visitors.
Expiration date: after 1 month
Name: test_cookie
Value: not specified
Purpose: With the help of the "test_cookies" you can check whether your browser supports cookies at all. The cookie is stored under the domain doubkeklick.net.
Expiration date: after 1 month
Name: CT592996
Value: 733366
Purpose: Will be saved under the domain adform.net. The cookie is set when you click on an advertisement. We could not find out more detailed information about the use of this cookie.
Expiration date: after one hour
Note: We cannot claim completeness. Which cookies are set in an individual case depends on the embedded functions and their use by the provider.
Here are the data of the most important cookies for Google's conversion tracking (AdWords):
Name: Conversion
Value: EhMI_aySuoyv4gIVled3Ch0llweVGAEgt-mr6aXd7dYlSAGQ211122808-3
Purpose: This cookie stores every conversion you make on our site after you have come to us via a Google Ad.
Expiration date: after 3 months
Name: _gac
Value: 1.1558695989.EAIaIQobChMIiOmEgYO04gIVj5AYCh2CBAPrEAAYASAAEgIYQfD_BwE
Purpose: This is a classic Google Analytics cookie and is used to record various actions on our website.
Expiration date: after 3 months
Note: The _gac cookie only appears in connection with Google Analytics. The above list does not claim to be complete, as Google always uses other cookies for analytical evaluation.
The following cookies are used by Facebook:
Name: _fbp
Value: fb.1.1568287647279.257405483-6211110227-7
Purpose: This cookie uses Facebook to display advertising products.
Expiration date: after 3 months
Name: fr
Value: 0aPf312HOS5Pboo2r..Bdeiuf...1.0.Bdeiuf.
Purpose: This cookie is used to ensure that Facebook pixels work properly.
Expiration date: after 3 months
Name: comment_author_50ae8267e2bdf1253ec1a5769f48e062211110227-3
Value: Name of the author
Purpose: This cookie stores the text and the name of a user, who for example leaves a comment.
Expiration date: after 12 months
Name: comment_author_url_50ae8267e2bdf1253ec1a5769f48e062
Value: https%3A%2F%2Fww.test page...%2F (URL of the author)
Purpose: This cookie stores the URL of the website, which the user enters in a text field on our website.
Expiration date: after 12 months
Name: comment_author_email_50ae8267e2bdf1253ec1a5769f48e062
Value: e-mail address of the author
Purpose: This cookie stores the user's e-mail address, provided that the user has provided it on the website.
Expiration date: after 12 months
Note: We cannot claim completeness. Which cookies are set in an individual case depends on the embedded functions and their use by the provider.
The following cookies are used by Instagram:
Name: csrftoken
Value: ""
Purpose: This cookie is most likely set for security reasons to prevent fake requests. However, we could not find out more about this.
Expiration date: after one year
Name: mid
Value: ""
Purpose: Instagram uses this cookie to optimize its own services and offerings inside and outside Instagram. The cookie defines a unique user ID.
Expiration date: after the end of the session
Name: fbsr_211110227124024
Value: not specified
Purpose: This cookie stores the log-in request for users of the Instagram app.
Expiration date: after the end of the session
Name: rur
Value: ATN
Purpose: This is an Instagram cookie that ensures functionality on Instagram.
Expiration date: after the end of the session
Name: urlgen
Value: "{"194.96.75.33″: 1901}:1iEtYv:Y833k2_UjKvXgYe211110227"
Purpose: This cookie is used for Instagram's marketing purposes.
Expiration date: after the end of the session
Note: We cannot claim completeness. Which cookies are set in an individual case depends on the embedded functions and their use by the provider.
The following cookies are used by LinkedIn:
Name: bcookie
Value: =2&34aab2aa-2ae1-4d2a-8baf-c2e2d7235c16211122808-
Purpose: The cookie is a so-called "browser ID cookie" and thus stores your identification number (ID).
Expiration date: After 2 years
Name: long
Value: v=2&lang=en-en
Purpose: This cookie saves your preset or preferred language.
Expiration date: after session end
Name: lidc
Value: 1818367:t=1571904767:s=AQF6KNnnJ0G211122808...
Purpose: This cookie is used for routing. Routing records how you got to LinkedIn and how you navigate through the website.
Expiration date: after 24 hours
Name: rtc
Value: kt0lrv3NF3x3t6xvDgGrZGDKkX
Purpose: No further information could be found out about this cookie.
Expiration date: after 2 minutes
Name: JSESSIONID
Value: ajax:2111228082900777718326218137
Purpose: This is a session cookie that LinkedIn uses to maintain anonymous user sessions through the server.
Expiration date: after session end
Name: bscookie
Value: "v=1&201910230812...
Purpose: This cookie is a security cookie. LinkedIn describes it as a secure browser ID cookie.
Expiration date: after 2 years
Name: fid
Value: AQHj7Ii23ZBcqAAAA...
Purpose: No further information could be found for this cookie.
Expiration date: after 7 days
Note: We cannot claim completeness here. Which cookies are set in an individual case depends on the embedded functions and their use by the provider.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you open a user account, we will store the required user data, which you provide voluntarily (name, e-mail and password). You can instruct us to delete your user account at any time. We will use the data you provide to fulfil and process your order.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, company (optional), billing address, shipping address, payment information (including credit card numbers, email address and phone number). We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Please not that we use the payment service provider PayPal. The provider of these payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”). If you opt to make a payment via this payment provider, the payment data you provide will be passed to the payment provider in accordance with Art. 6, para. 1(f) of the GDPR. Offering a wide range of convenient payment options to our customers is classed as a legitimate interest. Further information on data processing at PayPal can be found at https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
We also use the service provider Klarna. Klarna checks and evaluates your data and exchanges data with other companies and credit agencies if there is a legitimate interest and reason to do so. Your personal data will be treated in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations. If you have chosen Klarna's payment services Klarna invoice and Klarna installment purchase as payment option, you have agreed that we have collected and transmitted to Klarna the following personal data necessary for the processing of the purchase on account and an identity and credit check, such as first and last name, address, date of birth, gender, e-mail address, IP address, telephone number as well as the data necessary for the processing of the purchase on account, which are related to the order, such as the number of items, item number, invoice amount and taxes in percent. The transmission of this data is done so that Klarna can create an invoice and carry out an identity and credit check to process your purchase with the invoice processing you requested.
Klarna has a legitimate interest in the transmission of the purchaser's personal data in accordance with the DSGVO and requires this data to obtain information from credit agencies for the purpose of identity and credit assessment.
As part of the decision on the establishment, execution or termination of the contractual relationship, Klarna also collects and uses information on the purchaser's past payment history as well as probability values on this behaviour in the future, in addition to address verification. Klarna's calculation of these score values is based on a scientifically recognised mathematical and statistical method. Klarna will also use your address data for this purpose.
Should this calculation show that your creditworthiness is not given, Klarna will inform you immediately. Revocation of the use of personal data to Klarna:
1. You may revoke your consent to Klarna to use your personal data at any time. However, Klarna may still process, use and transfer personal data if this is necessary for the contractual handling of payments by Klarna's services, if it is required by law or if it is demanded by a court or an authority.
2. You can of course obtain information about the personal data stored by Klarna at any time. If you as a buyer wish to do so or if you want to inform Klarna about changes in the stored data, you can contact datenschutz@klarna.de.
Newsletter: As a NEOH customer, you will receive a free advisory service as well as product recommendations via email. The advisory service as well as product recommendations are provided to every customer, whether they are subscribed to the newsletter or not. With that, we would like to provide you with information about all of our products and offers that suit your order history and might interest you based on what your most recent purchases may have been. We comply with relevant legal requirements as a matter of course. You can request to unsubscribe from our advisory service and product recommendations at any time. All you need to do is send us a written message to the contact details referred to in section 8 (e.g. email, letter). You will additionally find a cancellation link in each email that you receive.
Use of telephone numbers: Pursuant to Art. 6 para. 1 lit. a DSGVO, personal data (name and first name, phone number, messenger ID,IP address, profile picture as well as message history) will be stored, processed and used with your consent in the context of the use of the respective WhatsApp, SMS or messenger service in order to transmit messages to you. An active account with the respective provider is required to use the messenger service. This service is provided by the company chatarmin.com GmbH, A-3400 Klosterneuburg, as technical service provider and order processor. Your consent to the processing of personal data can always be freely revoked; for this purpose, a corresponding notification to our support or Chatarmin is sufficient. Further information can be found in our respective privacy policies and/or the messenger services of chatarmin.com GmbH.
When you register for our newsletter, your email address and your permission is saved and is used exclusively for our own advertising purposes until you request that delivery of the newsletter be stopped. To do this, we use a so-called “Double Opt-In” process, so we will only send you our email newsletter once you have expressly let us know that is what you want. We send you a confirmation email, in which we request that you click the link contained in said email, which then sends us your confirmation. You can request to cancel at any time. All you need to do is send us a written message to the contact details referred to in section 8 (e.g. email, letter). You will additionally find a cancellation link in each newsletter that you receive.
SECTION 2 - HOW WE USE YOUR PERSONAL INFORMATION
Your customer account data will be processed solely to provide you with the customer account functions and – if you make a purchase – to process and fulfil your order. This data is processed based on Art. 6, para. 1(b) of the GDPR. Furthermore, we are obliged by law to store certain types of data, such as invoices and other information relevant to our accounting processes, for a specific period of time. Data is processed for this purpose based on Art. 6, para. 1(c) of the GDPR.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SECTION 3 - RIGHTS OF DATA SUBJECT
The General Data Protection Regulation guarantees you certain rights, which you can exercise against us if there are legal grounds for you to do so.
Art. 15 of the GDPR – Right of access by the data subject: You have the right to obtain confirmation from us as to whether or not personal data concerning you is being processed, and, where that is the case, which data is being processed and how the data is being processed.
Art. 16 of the GDPR – Right to rectification: You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
Art. 17 of the GDPR – Right to erasure (‘right to be forgotten’): You have the right to obtain from the us the erasure of personal data concerning you without undue delay.
Art. 18 of the GDPR – Right to restriction of processing: You have the right to obtain from the controller restriction of processing.
Art. 20 of the GDPR – Right to data portability: Where we are processing your data based on your consent or to fulfil a contract, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller without hindrance from us, or to have the data transmitted to another controller, either directly or indirectly and insofar as it is technically feasible to do so.
Art. 21 of the GDPR – Right to object: You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on our legitimate interests or required in the public interest, or in the exercise of official authority.
If you object to the processing of your personal data, we will no longer process your personal data unless we can demonstrate that there are compelling grounds to do so which outweigh your interests, rights and freedoms, or where we are required to process your data to file, exercise or defend a legal claim.
If we process your personal data for direct marketing purposes, you have the right to object to such processing of your data at any time. If you object to the processing of your data for direct marketing purposes, we will no longer process your personal data for this purpose.
Art. 77 of the GDPR – Right to lodge a complaint with a supervisory authority: You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the applicable regulations.
If you have granted your consent, you may revoke this consent at any time. In such cases, all data processing that has taken place prior to the revocation of your consent will be deemed legally compliant. To revoke your consent send us an email to support@neoh.com.
SECTION 4 - SHARING YOUR PERSONAL INFORMATION & DATA PROCESSING
We share your Personal Information with third parties to help us use your Personal Information, as described above.
For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We use two external logisticians in order to process the orders. For this purpose your personal data as collected in the course of the order will be sent to LOGSTA GmbH (In den Wiesen 4, 2544 Leobersdorf, Austria) and Maillog Richter & Weiner GesmbH
Talpagasse 1a, 1230 Wien.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We also use Google Analytics from Google (Google LLC („Google“), 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA) to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Here you can stop the tracking: http://tools.google.com/dlpage/gaoptout?hl=d. The legal basis for the use of Google Analytics is Art. 6, para. 1(f) of the GDPR.
This website uses targeting/remarketing functions provided by Facebook (Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304 USA). This function is designed to allow targeted advertising to be displayed to Facebook users/Instagram users who have visited our website (“Facebook ads”). For this purpose, the fact that you have visited this website is communicated to the Facebook server; Facebook then links this information to your personal user account. Further information is available at: https://www.facebook.com/about/privacy/
The use of this service is based on Art. 6, para. 1(f) of the GDPR. The aforementioned purpose is classed as a legitimate interest. Click here to revoke your consent for the use of this service.
Our website uses Google AdWords & Google AdSense. AdWords/AdSense is an online advertising program. We use conversion tracking as part of this program. If you click on an ad hosted by Google (Google LLC (“Google”), 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA), a conversion tracking cookie is placed on your system. The cookie allows us and Google to see that you clicked on the ad and were redirected to our website. Conversion cookies are used to create conversion statistics for AdWords customers who use conversion tracking.
Further information is available at: https://www.google.de/policies/privacy/ The use of this service is based on Art. 6, para. 1(f) of the GDPR. The aforementioned purpose is classed as a legitimate interest. Click here to revoke your consent for the use of this service.
Data is collected and stored on our website using Pinterest Ads (Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland). The stored data enables us and Pinterest to recognize that you have clicked on an ad, have been redirected to our website, and made a purchase. In addition, browsing behaviors will be used to show appropriate pinterest ads on the platform that may be of interest to you. Information about your identity will not be saved. Please see https://policy.pinterest.com/de/privacy-policy for terms of use and privacy and https://policy.pinterest.com/de/cookies. The legal basis for the use of Pinterest Ads is Art. 6 para. 1 lit. f) GDPR. Click here to contradict.
Through LinkedIn's (LinkedIn Corporation © 2019 (“LinkedIn”) 1000 W. Maude Ave, Sunnyvale, CA 94085) conversion tracking and website demographics features, we can understand what happens after a LinkedIn user clicks on our Ad by using analytics methods and systems provided by LinkedIn (e.g., Insight tags, pixels and APIs) that allow us to send data to LinkedIn and its affiliates about actions that people take on our websites ("Event Data"). Through LinkedIn Matched Audiences and associated data integrations, we can target Ads to audiences based on data we provide to LinkedIn, whether directly or on our behalf through an authorized third party. Information about your identity will not be saved. Further information on the terms of use and privacy policy can be found at https://www.linkedin.com/legal/privacy-policy. he use of this service is based on Art. 6, para. 1(f) of the GDPR. The aforementioned purpose is classed as a legitimate interest. You can revoke your consent for the use of this service at the following links can be found in section 2.4 of the privacy policy: https://www.linkedin.com/legal/privacy-policy
On our website we use the Amazon (Amazon Europe Core S.à.r.l., 5 Rue Plaetis, L-2338 Luxembourg) Ad system. Amazon allows us to increase the effectiveness of Internet-based advertising by using cookies stored on your computer. The stored data will be used to detect if you have clicked on an ad, been redirected to our website and made a purchase. There is no information for the direct identification of individuals such. Name or e-mail address used. Please see https://www.amazon.com/gp/help/customer/display.html/ref=help_search_3-25?ie=UTF8&nodeId=201909010&qid=1543915330&sr=3-25for more information about terms of service and privacy. The legal basis for the use of the Amazon Ad system is Art. 6 para. 1 lit. f) GDPR. You can disagree at the following link: https://www.amazon.com/adprefs
SECTION 5 - BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
SECTION 6 - DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
SECTION 7 - CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
SECTION 8 - CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@neoh.com or by mail using the details provided below:
Alpha Republic GmbH
Thaliastraße 32/1/22
1160 Wien, Austria
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