Revocation Right

OVERVIEW

This describes how revocation is handled on our site and how you can make use of it. A "consumer" in the sense of our site is any natural person who enters into a legal transaction that is predominantly neither commercial nor their independent professional activity.

SECTION 1 - INSTRUCTION FOR REVOCATION

You have the right to cancel this contract within 30 days without giving reasons. The revocation period is 30 days with effect from the day:

- the day on which you or a third party designated by you, other than the carrier, have taken possession of the products, provided that you have ordered one or more products under a standard order and that this/these product(s) is/are delivered uniformly; - on which you or a third party designated by you, who is not the carrier, have taken possession of the last product(s), provided that you have ordered several products as part of a standard order and these products are delivered separately; - on which you or a third party designated by you, who is not the carrier, have taken possession of the last partial delivery or the last equipment, provided that you have ordered a product which is delivered in several partial deliveries or equipment.

To exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You may use the enclosed revocation form, but this is not mandatory. 

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period. 

SECTION 2 - CONSEQUENCES OF WITHDRAWAL

If you revoke this contract, we will refund the payments we have received from you for the goods, but without the delivery costs (also without additional costs arising from the fact that you have chosen a reasonable standard delivery form other than the one offered by us), immediately and at the latest within 30 days from the day on which we have received notification of the revocation of this contract from you. We will use the same means of payment for this refund as you originally used for the original transaction, unless expressly agreed otherwise; you will not be charged any fees for this refund. 

We may refuse a refund until the Products are returned to us or until you provide proof that you have returned the Products to us, whichever is earlier. 

You must return or transfer the Products to us immediately and in any event no later than 30 days from the date you have informed us of the cancellation of this Agreement. The deadline is deemed to have been met if the products arrive within the 30-day period.

You shall bear the direct costs of returning the products.

SECTION 3 - CRITERIA FOR EXCLUSION OR EXPIRATION 

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging and must not be opened.

According to § 18 FAGG the customer has no right of withdrawal/ right of withdrawal:

1. goods which are manufactured according to customer specifications or which are clearly tailored to personal needs;
2. goods which can spoil quickly or whose expiry date would be quickly exceeded;
3. goods which are delivered sealed and are not suitable for return for reasons of health protection or for reasons of hygiene, if their seal has been removed after delivery;
4. goods which have been inseparably mixed with other goods after delivery due to their nature. 

SECTION 4 - PROVISIONS OF A CANCELLATION FORM

If you wish to cancel the contract, please use the form below and send it back to us. If you wish to cancel by e-mail, please make sure you use the e-mail address of your registered account.

- To NEOH Office Waldviertel, Kreuzfeldsiedlung 262, 3871 Altnagelberg, Austria, Austria (retouren@neoh.com)
- I hereby revoke the contract I have entered into for the purchase of the following products:
- Ordered/received on:
- Name of consumer:
- Address of consumer:
- Signature of consumer (only in case of a paper notification):
- Date:

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📦 30 days right of return

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