Track your NEOH order!

When the order is shipped, you will automatically receive an email with the tracking number.

How does shipping work with NEOH?

After an order has been placed, a confirmation email is sent. When the order is shipped, you will receive a tracking number by email.

How long does shipping take?

Austria and Germany: 2-4 working days.
The ordered items will be delivered within 2-6 working days in Europe and within 15 working days in all other parts of the world.

Which shipping company is used for shipping?

Currently we ship with DHL in Germany and DPD in Austria.

How much does the shipping cost?

Free of charge for purchases of EUR 15 or more in DE/AT.
For purchases below EUR 15 in DE/AT only EUR 2,--
International shipping: For orders outside DE/AT: EUR 10,--

Do I have to pay customs?

We ship from Europe. Neoh.com is not responsible for any customs duties or any other fees that may be incurred.

Can I place an express order?

 

No, this is unfortunately not possible at this time.

I have in my package an article that I did not order at all. What can I do?

Send an email to support@neoh.com.

How can I pick up my parcel in the parcel shop?

There will be an email notification with the exact location of the pickup from our shipping service provider.

How can I change my address?

Please contact us at support@neoh.com by 2 hours after receipt of your order. For a wrong address the customer has to pay the shipping costs.

I have questions, who can I turn to?

Contact us at any time at support@neoh.com .

Returns

30 days right of return if the package has not been opened.

HOW TO:

1) Email to retouren@neoh.com with the following information: Copy of invoice or copy of order confirmation.

2) Send the package back to the following address:
NEOH Büro Waldviertel
Kreuzfeldsiedlung 262
3871 Altnagelberg
Austria

3) Please indicate sender (same name as on invoice or order confirmation)

Please note the following: We do not charge shipping costs over 15 EUR. The shipping of the return must be organized by yourself.

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