Cancellation and Returns

OVERVIEW

This section describes how the withdrawal is handled on our site and how you can make use of it.
A "consumer" within the meaning of our site is any natural person who concludes a legal transaction that is predominantly not attributable to their commercial or independent professional activity.

SECTION 1 – INSTRUCTIONS FOR WITHDRAWAL

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day

• on which you or a third party named by you, who is not the carrier, took possession of the goods, provided you ordered one or more goods as part of a single order and they are delivered uniformly;
• on which you or a third party named by you, who is not the carrier, took possession of the last good, provided you ordered multiple goods as part of a single order and they are delivered separately;
• on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last piece, provided you ordered goods that are delivered in several partial shipments or pieces.

To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.

SECTION 2 – CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for the additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day we receive the notification of your withdrawal from this contract. We will use the same payment method for the refund that you used for the original transaction unless expressly agreed otherwise with you.

In the case of a partial withdrawal, delivery costs will not be refunded, as our delivery costs are calculated as a flat rate and are not based on the weight, size, or quantity of the goods.

We may withhold the refund until we have received the products back or you have provided proof that you have sent the products back, whichever occurs first.

The withdrawal period is considered met if the products are returned within 30 days. You bear the costs of returning the products.

SECTION 3 – CRITERIA FOR EXCLUSION OR EXPIRATION

The right of withdrawal does not apply to contracts

• for the delivery of goods that are not prefabricated and for whose manufacture an individual choice or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer;
• for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
• for the delivery of alcoholic beverages whose price was agreed upon at the time of contract conclusion but can only be delivered at the earliest 30 days after contract conclusion and whose current value depends on market fluctuations beyond the control of the entrepreneur;
• for the delivery of newspapers, magazines, or illustrated magazines except for subscription contracts.

The right of withdrawal expires prematurely for contracts

• for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
• for the delivery of goods that have been inseparably mixed with other goods after delivery due to their nature;
• for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

SECTION 4 – PROCEDURE FOR WITHDRAWAL

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email) (include your name, address, order number, information about what is to be returned, and the email address you used to order). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires. We use the same payment method for the refund that was used in the original transaction unless expressly agreed otherwise.

Model Withdrawal Form
If you want to withdraw from the contract, please fill out this form and send it back to the following address:

NEOH
Attn: Returns
Günthergasse 1/6
1090 Vienna
Austria

Email address: retouren@neoh.com

With the following content:

• Hereby I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):

• Ordered on (*)/ received on (*):
• Order number:
• Information on what is to be returned:

• Name of the consumer(s)

• Address of the consumer(s)
• Email of the consumer(s)
• Signature of the consumer(s) (only if this form is submitted on paper)
• Date

(*) Delete as appropriate.