NEOH Bonus Club

How it works

Step 1

Create an account and get 125 points straight away.

step 2

Get extra points with every purchase and many other activities.

step 3

Redeem your points for discounts, vouchers and goodies.

NEOH Bonus Club FAQ

What is the NEOH Loyalty Program?

You can collect valuable points with every purchase in our online shop. You can then redeem these for discounts and free products as you wish.

Who can take part?

Anyone who has an account will be automatically logged in.

How do I get the points?

You can collect points through various activities. For example, by registering, telling friends about NEOH, following us on social media channels and by shopping in our online shop. To see how you get points, click "Collect Points" in the menu

Where can I see how many points I have collected?

When you are logged in, you can see directly on the left side how many points you have already collected.

How can I redeem my points?

You can redeem your points by clicking on “Redeem points” in the menu on the left. You can see right here which discounts you can select directly.

Is there a limit to how many points I can collect?

No, you can collect as many points as you want. You can then redeem these again and again for discounts.

What do the statuses "approved", "pending" and "cancelled" mean?

Approved: These points can be redeemed for rewards immediately.

Pending: These points must be verified before you can redeem them. This usually applies to purchases and transfers

Canceled: These points will not be credited to your account. This is the case, for example, if you cancel your purchase (the points are changed from "pending" to "cancelled").

What happens if my friend cancels the order?

Your outstanding points will then be cancelled.

Why have my points decreased?

This can happen if you or someone you recommended NEOH to cancels the purchase.

I did an activity but didn't get any points!

It can sometimes take a few minutes for your activity to appear in points.

Can I redeem my points during checkout?

Not directly, you will receive a voucher code, which you should enter at check-out to receive the percentage.

How can I leave the program?

If you no longer want to collect points and want to benefit from the great discounts, please contact our support so that they can remove you from the program. You will lose all points and unfortunately we cannot restore them.

What happens if I leave the program and want to rejoin later?

Please contact us and we can help you register with us again. Unfortunately, you still have to start collecting points again.

Where can I report a problem or provide feedback?

Please contact our customer support.