Your questions answered

It's easy to explain: Imagine an amusement park. The roller coasters are blood sugar curves. Like any amusement park, there are wild and less wild roller coasters. If you consume a lot of sugar, or ingredients that are processed like sugar in the body, your blood sugar will initially rise sharply, but will quickly return to normal. You can also opt for a more pleasant ride by consuming less sugar and other foods. This is where NEOH comes in. Our promise? A lower impact on your blood sugar curve, while still enjoying the full chocolate flavor!* We ensure the perfect balance in your diet. With NEOH, mindful snacking is child's play. *Foods that contain erythritol and polydextrose instead of sugar cause blood sugar to rise less than foods that contain sugar.

In over 12 years of research, we've developed the ultimate sugar substitute formula: ZERO+. ZERO+ is an ingenious blend of predominantly plant-based fiber that allows you to indulge in chocolatey snacks without guilt. Whether you're observing your dietary fiber for health reasons, such as diabetes*, or simply maintain a healthy lifestyle, NEOH snacks are the perfect choice for you. You'll be amazed at how intense and authentic the taste of our products is, all without added sugar. Rediscover chocolate, experience NEOH!*Sainsbury, Emma, ​​et al. "Effect of dietary carbohydrate restriction on glycemic control in adults with diabetes: a systematic review and meta-analysis." Diabetes Research and Clinical Practice 139 (2018): 239-252.

In short, thanks to the ZERO+ replacement formula. This clever substance allows us to experience sweetness without the negative effects of sugar. The best part? It contains very few calories but plenty of valuable fiber and has little impact on blood sugar. This was verified and confirmed in a clinical study by the Medical University of Vienna (2022). This means you can still enjoy the sweet taste without the sugar rollercoaster!

Nobody needs excess fat, we agree on that. But fiber is a real game changer. It's plant fiber found in nuts, fruit, vegetables, seeds, etc. Why is it so important? Well, it's like the cleaning heroes in your digestive tract and helps keep your digestion running smoothly. But that's not all! Fiber also ensures that your blood sugar level doesn't rise too sharply.* It's far too neglected in today's diet, but those who eat NEOH already cover part of the recommended 30g/day. And all this with delicious chocolate snacks - nice!* Foods that contain erythritol and polydextrose instead of sugar cause blood sugar to rise less sharply than foods that contain sugar.

Net carbs are the carbohydrates the body can use, which can lead to a rise in blood sugar. NEOH's goal is to keep net carbs as low as possible to keep your blood sugar level stable and avoid blood sugar spikes. Net carbs are calculated by subtracting the components the body cannot digest, such as fiber and erythritol, from the total carbohydrates. Due to the low net carbs, our products are not only low-carb but even keto-friendly.

So you don't have to constantly check your blood sugar, we've thoroughly tested our products for you. We also offer a NetCarb (net carbohydrate) calculation.

1g NetCarbs/Serving of chocolate (22g) = 4g carbohydrates-3g erythritol

We have a list of the net carbs of our products for you here:

- Milk & Hazelnut Chocolate: 1g per serving (22g)
- Hazelnut Crunch: 3g per serving (21g)
- Chocolate Bites: 4g per serving (29g)
- Crunch Bars (Chocolate, Raspberry, Coconut): 3g per serving (30g)
- Nut Bar (Caramel): 3g per serving (29g)
- Drageelinos: 4g per serving (20g)

In general: Net Carbs = Carbohydrate Polyols

All products are ZERO Added Sugar, meaning they contain no added sugar.

Definitely! Our products impress with 100% flavor and taste like sin—but they aren't. See for yourself.

We use our proprietary sugar substitute ZERO+. It consists primarily of plant-based fiber from agave, corn, and chicory root, along with erythritol and sucralose. This combination allows NEOH to have a lower impact on your blood sugar levels.

No, we do not use aspartame.

Net carbohydrates are also called net carbs. These are the carbohydrates that the body can use and that can lead to a rise in blood sugar. The rest is not absorbed by the body and is excreted, and therefore has no impact on your blood sugar level.

You can find the exact net carbs per product on the respective product page and packaging!

Yes, all NEOH products provide you with the optimal balance of natural fiber, with no added sugar. Perfect for supporting your digestion!

Yes, except for our Drageelinos, all NEOH products are vegetarian. The Caramel Nuts Bar is even vegan.

Our Caramel Nuts bar and the Peanut bar are 100% vegan, and the other products, except for our Drageelinos, are vegetarian.

Coconut blossom sugar, dates and honey influence the
Blood sugar levels more drastic than the ones we use
Sweeteners. For this reason, these three ingredients are not an option for us.

You can find all nutritional information on the respective product pages. One thing remains constant, however: the amount of added sugar: ZERO.

You can find the portion sizes of our products on the respective product page.

Our bars and chocolate tablets may contain traces of nuts and gluten.

Generally yes, but please still discuss this with your doctor, as each person reacts differently.

We continually review the latest approaches to sweetener studies. Previous and numerous recent clinical studies, both in healthy and diabetic subjects and using a variety of approaches and conditions, including the measurement of gastrointestinal incretins, provide overall evidence that sucralose has no effects on intestinal function . Regulatory and genotoxicity experts agree that sucralose is not mutagenic, and there is no evidence that sucralose alters the intestinal microflora. Furthermore, as previously mentioned, radiolabeled sucralose demonstrates that the intestinal microflora does not use sucralose as an energy source or otherwise metabolize it.

We offer the following payment options:

• Paypal
• Credit cards (Amex, Mastercard, Visa)
• Apple Pay
• Klarna

This will be sent via email in the form of a link, directly after the order.

To do so, please email support@neoh.com.

Once your order has been shipped, you'll receive an email with a tracking ID. This allows you to easily track the status of your delivery at any time and know where your snacks are.

The right of withdrawal applies. You can find information about this HERE.

NEOH is available from the following partners:

• AT: Billa, Billa PLUS, Bipa, Sutterlüty, SPAR, MPreis, Metro, OMV, Eni, BP
• DE: REWE, selected Edeka stores, Kaufland, selected Famila stores, Shell, Aral, REWE To Go, EG

Once your order has been shipped, you will automatically receive an email with the tracking number for your package.

After you have placed your order, you will receive a confirmation email. When the order is shipped, you will receive a
Tracking number via email.

The delivery time in Austria and Germany is 2-4 working days

Delivery in Europe takes 2-6 working days.

For all other parts of the world, items will be delivered within 15 business days.

We currently ship with DHL in Germany and DPD in Austria.

For purchases of €35.00 or more, shipping is free within Germany and Austria.

For purchases under €35.00, shipping costs are €5.90 for orders within Germany and Austria.

International shipping: For orders outside Germany and Austria: 9,90€

We ship from Europe. Neoh.com is not responsible for any
responsible for any customs duties or any other fees that may apply.

No, unfortunately that is not possible at this time.

Please contact us by email at support@neoh.com .

You will receive an email notification from our shipping service provider with the exact pickup location.

Contact us anytime at support@neoh.com

You have the right to cancel this contract within 14 days without giving
of reasons. You can find our cancellation policy HERE.

Our vision is to drastically reduce sugar consumption in society. Because we all benefit from every meal and snack that isn't a sugar bomb. We've been fighting to achieve this goal for many years – and in doing so, we're contributing to UN Sustainable Development Goals 3 (Good Health and Well-being), 4 (Quality Education), and 9 (Industry, Innovation, and Infrastructure).

The exact composition of our products – and especially our sugar substitute formula – is secret for competitive reasons.
To the extent possible, we provide transparent information about the high-quality ingredients we use. The following generally applies to all our raw materials: The ingredients comply with the currently applicable food law regulations of Austria and the European Union, in particular Regulation (EC) No. 178/2002 and the Hygiene Regulation (EC) No. 852/2004. HACCP is an essential component of our quality and food safety management system.

Our sugar substitute formula is based on plant-based fiber from various sources such as agave and chicory , specially fermented corn , and a complex blend of finely tuned flavors. A clinical study conducted by the Medical University of Vienna demonstrates that this has minimal impact on blood sugar levels.

The milk components that we use for our products come 100% from the EU and are therefore subject to the strict guidelines of the EU animal welfare
and hygiene laws.

The milk powder for products manufactured in Austria comes from Austria. The milk powder for products manufactured in Germany comes from the Black Forest region in Germany. Only if sufficient quantities are not available there can milk components from Austria, Belgium, Denmark, France, Luxembourg, or the Netherlands be used.

We source the cocoa ingredients and nuts for our products exclusively from suppliers who place high value on supply chain standards. All of our suppliers themselves work only with suppliers who adhere to sustainability and ESG criteria, as well as the principles and rights at work according to the International Labor Organization Convention.

In addition, all our products are 100% free from added sugar and palm oil.